Welcome to the official website of the PSP division of the Ministry of External Affairs, Government of India! This portal has been designed to provide comprehensive, reliable, user-friendly and one-stop source of information on obtaining a passport by a citizen in India. If you are visiting this website for the first time and are intending to apply for a passport or related service, you may spend a few minutes in reading this advisory.
Requirement of a Passport:
All Indian citizens who depart or intend to depart from India are required to be in possession of a valid passport or travel document. Under the Passports Act 1967, the Government of India may issue different types of passports and travel documents such as Ordinary Passport, Diplomatic Passport, Official Passport, Emergency Certificate and Certificate of Identity for the purpose.
Passport Application: Basic Requirements:
The prescribed passport application duly filled in should be with all prescribed documents and fees. Merely submission of an application, however, does not constitute a claim for issue of a passport. It remains a request/requisition for a passport, which may be rejected due to deficiency in the supporting documents, not following the prescribed procedures or any other reason. The basic supporting documents required with passport application include:
Proof of Date of Birth i.e. Birth Certificate, etc
Identity proof with photograph (to be verified by Passport Seva Kendra (PSK) Officials from the address proof and other documents)
Proof of residence
Proof of nationality (to be verified by Passport Seva Kendra (PSK) Officials from the supporting documents submitted).
The Ministry of External Affairs, Government of India provides passport services through the Central Passport Organisation (CPO) and its network of Passport Offices, Passport Seva Kendras (PSK) and Post Office Passport Seva Kendras (POPSK); and consular, passport and visa services to overseas Indians/foreign nationals through the Indian Missions and Posts abroad. Indian passports are issued through a network of 36 Passport Offices, CPV Division (only for Diplomatic and Official passports) and the Andaman and Nicobar Islands Administration.
This network has been expanded by addition of 93 Passport Seva Kendras
and 412 Post Office Passport Seva Kendras as extended arms of the Passport Offices. For Indians living abroad, passport and other
miscellaneous services are rendered by the 190 Indian Missions and Posts abroad.
An applicant may confirm the jurisdiction of the Passport Office, the Passport Seva Kendra (PSK) and the Post Office Passport Seva Kendra before submitting an application.
An applicant can also apply for passport from anywhere in India. Applicants can choose the Passport Office (PO) and thus the desired Passport Seva Kendra (PSK)/ Post Office Passport Seva Kendra (POPSK) under the PO where they wish to submit their application irrespective of whether the present residential address specified in the application form lies within the jurisdiction of the selected PO or not. The Police Verification would be conducted at the address specified in the application form. The passport will be printed and dispatched by the PO selected for application submission by the applicant.
Under Passport Seva, new measures and procedures have been introduced in order to improve governance in Passport Offices. The new measures and procedures are aimed at ensuring citizens' comfort, improvement in delivery of passport services, transparency and enhanced security. Applicants are now required to present themselves at the respective Passport Seva Kendra (PSK) and Post Office Passport Seva Kendras (POPSK) for enabling the Passport Issuing Authority to obtain applicants' photographs, biometrics and granting decision in their presence.
Online Registration and Appointment:
The Online Appointment system has been introduced to ensure avoiding congestion at the Passport Seva Kendras (PSKs) and Post Office Passport Seva Kendras (POPSK) and cutting down the waiting time for applicants. Appointments are allotted according to handling capacity of a Passport Seva Kendra (PSK) and Post Office Passport Seva Kendras (POPSK) and are based on an Electronic Queue Management System. The following steps are involved in applying for a passport: online registration, filling up and submitting online application form, (alternatively, download e-form, fill up and upload the same at the Online Portal),scheduling an appointment and finally,visiting a Passport Seva Kendra (PSK) or a Post Office Passport Seva Kendra (POPSK).
For more details, please refer to section by clicking the
'Appointment Booking Process' link under 'Quick Guides' on the Online Portal Home Page.
Online Payment has been made mandatory for booking appointment to visit a
Passport Seva Kendra (PSK) or a Post Office Passport Seva Kendra (POPSK). Online Payment can be made through any one of the following modes: Credit/Debit Card
(MasterCard and Visa), Internet Banking (State Bank of India (SBI) and Associate Banks only)
and SBI Bank Challan.Applicants applying under Tatkaal service need to pay only the fee as
applicable under the Normal service while making Online Payment. The balance fee as applicable
for Tatkaal will be payable in cash at Passport Seva Kendra (PSK)/Passport Office, once Tatkaal application is
accepted by Officials. Tatkaal facility is presently not available at a Post Office Passport Seva Kendra (POPSK). Online Payment will remain valid for one year from the first appointment
date. The fee will be forfeited if applicants do not submit application at Passport Seva Kendra (PSK) or a Post Office Passport Seva Kendra (POPSK) within this
period. No claim for refund, return or exchange of fee will be entertained for passport-related
services. In case of multiple payments for the same Application Reference Number (ARN), for
Passport-related services including miscellaneous services, the claims for refund will be dealt
with as per the extant policy governing them.
Cancelling/Rescheduling a Visit:
If Applicants with confirmed appointments are unable to visit the Passport Seva Kendra (PSK) or a Post Office Passport Seva Kendra (POPSK) due to
some reason, they are advised to reschedule/cancel their appointments. Appointment
rescheduling/cancellation for an application are allowed up to three times only within a year of
the first appointment date.
Visit to a Passport Seva Kendra (PSK)/Post Office Passport Seva Kendra (POPSK):
Visit the Passport Seva Kendra (PSK) or the Post Office Passport Seva Kendra (POPSK) with the requisite original documents and their photocopies.
Photograph is not required. The list of requisite documents is available on the website.
Applicants who, despite booked appointment, have been 'refused token' due to non-availability
of required set of documents can revisit the same Passport Seva Kendra (PSK) or the Post Office Passport Seva Kendra (POPSK).
The Passport Seva Kendra (PSK) provides a world class ambience. Amenities in every Passport Seva Kendra (PSK) include
helpful executives, Self-Service Kiosks, photocopying, food and beverage facilities, public
phone booth, baby care, newspapers, journals and television in a comfortable air-conditioned
waiting hall. The Electronic Queue Management System ensures the'first-in-first-out'
principle in application processing.
Say No to Touts:
The public is advised to desist from dealing with touts/agents who may be making false promises about arranging urgent appointment or faster passport service delivery. The Government has not authorised any intermediary/representative to undertake such activity or to give such assurances. Such incidents may be reported to the concerned Regional Passport Office.
Passport Applicants: General Obligations:
Statutorily, all passport applicants are required to submit
their applications with correct information and valid and genuine documents. As
per provisions of the Passports Act, 1967, and the Rules made thereunder, an applicant should not furnish any
false information or suppress any material information with a view to obtain
passport or travel document. Any such action shall be punishable with
imprisonment for a term up to two years or fine up to Rs. 5000/- or both.
Carrying corrosive substances or explosives, arms, cudgels, sticks or lathis, or any sharp objects, which may cause physical harm or violence, is prohibited inside the Passport Seva Kendra (PSK) or the Post Office Passport Seva Kendra (POPSK). Carrying electronic devices such as Laptop, iPad and cameras, is also prohibited inside the Passport Seva Kendra (PSK) or the Post Office Passport Seva Kendra (POPSK).
Easy to Track Application Status:
A multi-lingual National Call Centre operating in 17 Indian languages enables citizens to obtain passport service-related information and receive updates on their passport applications, round the clock, seven days a week. An e-mail based helpdesk besides a mobile based application 'mPassport Seva', provides information on passport services.
Please contact us for additional information, feedback, suggestions and grievances, if any. Feedback/suggestion boxes are also kept in all Passport Seva Kendras (PSKs).