SMS SERVICE: Alerts and Updates
Get regular updates on your mobile phone for your passport application!
This is an optional value-added service for applicants.
W.e.f. 16th Nov, 2013, (OPTIONAL) Premium SMS Service is enabled for PSKs under all RPOs across the country.
Opt and enrol for Passport Seva Short Messaging Service (SMS SERVICE) to receive alerts and updates on your application. From the time of enrolment until the passport/miscellaneous service is rendered, you will receive the progress status of your application and alerts for pending actions through the SMS SERVICE. You can avail the SMS SERVICE from any mobile phone, not necessarily from smart phones.
You may receive up to nine SMS on alerts and updates on your application based on its status and actions needed. Also, you can send an SMS query at any time to know the current status of your application.
Please note that enrolment of SMS SERVICE is purely optional and Enrolment Charge is not a part of Passport Fee. If you choose not to enrol for SMS SERVICE, you will continue to receive the standard communications from Passport Seva (e.g. SMS on dispatch of your passport etc.).
You can enrol for SMS SERVICE by paying a one-time enrolment charge of Rs.50/- (FIFTY ONLY) inclusive of all taxes, payable in cash at the Passport Seva Kendra. Please read the terms and conditions carefully before enrolling for the SMS SERVICE.
Simple steps to enrol:
STEP 1: Select 'SMS Services' while submitting application
STEP 2: Pay the Enrolment Charge in cash on visiting Passport Seva Kendra
You can enrol for SMS SERVICE while filling the application form or uploading the e-Form at Online Portal.
In case you have submitted the application form online or uploaded e-Form, you can enrol for SMS SERVICES using the link 'Enrol for SMS Services' available under 'Services' section after login.
On enrolment of SMS Service, PSP will send the following on the registered Mobile Number:
  1. ALERTS: For submission of documents, respond to notifications and collection of passport/PCC. For exceptions or errors in processing at any stage, penalty and Show Cause Notices.
  2. UPDATES: On police verification and Passport Printing/Dispatch
In addition to the above, you can track the status of your application by sending an SMS to 9704100100 in the format '<< STATUS >><< SPACE >><< File Number >>', for example, STATUS BNG071268435013.
Any query/feedback related to SMS Services may be registered with the category 'SMS Service' in the User Assistance -> Information/Feedback/Grievance -> Feedback section.
As per regulatory requirements, SMS services are available only to Postpaid subscribers in state of Jammu & Kashmir.
  1. Passport Seva Short Messaging Service (SMS SERVICE) is offered by Tata Consultancy Services Ltd. (TCS) (Service Provider for Passport Seva Project (PSP) under its contract with Ministry of External Affairs (MEA), Government of India) through SMS service provider viz. by Karix Mobile Pvt Ltd (KARIX). 'SMS' stands for Short Messaging Service.
  2. ''SMS'' referred herein are the SMS meant for the applicant enrolling for the Passport Seva SMS SERVICE and reference of 'you' herein is to the applicant enrolling for the Passport Seva SMS SERVICE. SMS will be sent only to the mobile number you have given in the application form.
  3. SMS will be sent from the time you enrol until the passport has been dispatched or rejected. In cases where follow-up action is initiated for a given passport, the applicant shall receive additionally the corresponding SMS update/alert for such initiated follow-up action.
  4. SMS provided to Passport Seva applicants is a service entirely at the option of the interested applicants and provides the applicants with information on pre-defined stages of their passport application. The information provided by SMS is based on the information available in the PSP system.
  5. You may not receive SMS in case there are issues/problems with your mobile phone, mobile network reach and technical issues with your mobile network provider. In order to receive SMS, you must ensure that your mobile phone is switched on, is in working condition and connected to the mobile network of your mobile network provider at all times. If your mobile phone is switched off or is out of coverage for a period of 4 hours or more, your mobile network provider may delete any SMS messages to be received by you.
  6. The time to deliver the SMS is dependent upon the traffic on the mobile network and whether your mobile phone is within reach and switched on and cannot therefore be guaranteed by KARIX/TCS. KARIX/TCS is not a mobile network operator and does not in any way guarantee the delivery of SMS text messages.
  7. By enrolling to the Passport Seva SMS SERVICE, you confirm that you have provided the accurate mobile number to be reached via SMS and that you are the owner or its legitimate user of the mobile phone being used for Passport Seva SMS SERVICE. You acknowledge that using another person's mobile phone or providing inaccurate mobile phone number or unauthorized use of mobile phone number for receiving the SMS may entail disclosure of your confidential information which disclosure shall be at your sole risk.
  8. Passport Seva SMS SERVICE is provided with no warranties, express or implied. KARIX/TCS is not responsible or liable or otherwise have any obligation to you for any loss, damage or expenses incurred directly or indirectly due to non receipt of the SMS for any reasons whatsoever. In no event shall KARIX and TCS be liable for any indirect or consequential damages. The maximum liability of KARIX and TCS shall not exceed the fee paid under this receipt.
  9. For any SMS sent by the passport applicant to 9704100100 may be chargeable to the applicant by the applicant's mobile network provider as per the SMS service plan existing between the applicant and the mobile network provider.
  10. KARIX/TCS may change the features of Passport Seva SMS SERVICE and/or the enrolment fee payable by the applicant from time to time
  11. Passport Seva SMS SERVICE may be discontinued at any time without prior notice.
  12. These Terms and Conditions are governed by the law of India and applicant by enrolling for Passport Seva SMS SERVICE submits to the exclusive jurisdiction of the courts in New Delhi.
  13. By enrolling to the Passport Seva SMS SERVICE, you specifically acknowledge and agree to the aforesaid terms and conditions.